Every shop has a list of warm leads they never followed up on - estimate-only customers who didn't book the repair, no-shows from last week, lapsed customers from 18 months ago. The lead-gen agent calls them, runs a structured script, and only escalates to a human when the prospect engages.
Pulled an estimate but never came back? The agent calls 7-14 days later, asks if they're still deciding, offers to book the slot.
Booked a slot, didn't show? Agent calls within 24 hours, captures the reason, books the next slot - no friction, no shame.
3-7 days post-pickup, the agent calls happy customers, asks for a Google or Facebook review, and texts the link if they say yes.
Outbound calls only run against contacts who consented to be called (existing customers, not cold lists). Caller-ID matches the shop's local number. The agent identifies as a virtual assistant calling on behalf of the shop in the first sentence. We don't run robocalls and we don't run cold lists - this is post-purchase and re-engagement only.
CSV upload from your CCC One / RepairShopr export, or push-API from your own DMS. The agent works the list across business hours, then hands warm responses to your team in the same inbox the inbound calls land in.